Auto Attendant
Dial by name
Day/night mode
Flag dependent routing
Multiple language support
Conferencing
Scheduled and spontaneous conferences
Email invitation, participation email
Voice activity detection
Multiple conference rooms
Name announcement
Cell Phone
Parallel forking to cell phone
Direct inward station access, outbound calls from cell phone
Call back on mailbox message
Call back when extension becomes available
Queues
Agent login/logout (static/dynamic)
Escalation agents
Selectable routing algorithms (most idle, random)
Mixing of announcements with background music
Call recording
Call supervision, teach mode
Instant Message notifications about queue status
Call routing with night/day mode and other flags
SOAP integration
Hunt Groups
Three stage hunt group with parallel and sequential forking
Call routing with night/day mode and other flags
Call routing to final stage destination
Mailbox
Multiple prompts and name recording
Voicemail to email
Moving and copying of messages to extensions and groups
Recording of comments to messages
Fast forward and rewind for message playback
Message waiting support (MWI)
Call recording into mailbox
Extension Features
Extension specific dial plan, time zone and language support
Park orbit preference
Call redirection
Hot seating support
Camp on
Emergency number support
Intercom (2-way) and Paging (1-way)
Call barge in
Busy Lamp Field
Shared Line emulation
Extension, queue, hunt group and status flag monitoring
DND, agent status lamps
Park orbit key support
Address Book
User address book and domain address book
Black and white list support
CSV Import
From/To-header rewrite on incoming calls
Speed dial support
Security Features
SIP TLS transport layer
SRTP support
HTTPS provisioning
Selectable password policy
Networking Support
Near-end and far-end NAT traversal
Multiple IP-address routing in SIP
IPv4 and IPv6 support
Web Interface
Access from anywhere
User, domain and system mode login
Click-to-dial
Secure transport, provisioning of certificates
Administration
Email Alerts on various events
Multiple domains
Backup/restore function
Active CPU load monitoring